Terms and Conditions

Terms and Conditions 01/01/2025

Welcome to Dreamland Hotels and Resort!

These Terms and Conditions (“Terms”) govern your use of our website and services, including booking accommodations and event spaces. By using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

2. Booking and Reservation

Eligibility: You must be at least 18 years old to make a booking on our website.
Accurate Information: You agree to provide accurate and complete information when making a booking.
Payment: All bookings require payment at the time of reservation. We accept Visa, Mastercard, debit cards, cash, and bank transfers.
Confirmation: Upon successful booking, you will receive a confirmation email with your reservation details.

3. Cancellation and Refund Policy

Cancellation: You may cancel your booking in accordance with our cancellation policy.
- For most reservations, cancellations made 24 hours or more before arrival will receive a full refund.
- Cancellations made less than 24 hours before arrival may be subject to a charge equal to the first night’s stay.
Refunds: Refunds will be processed to the original payment method within [Number] business days.
No-Shows: Guests who do not arrive and have not canceled will be charged for the full amount of their stay.

4. User Accounts

Account Creation: You may create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Information: You agree to provide accurate and complete information when creating an account. You must promptly update any changes to your account information.
Account Termination: We reserve the right to suspend or terminate your account at our discretion if we suspect any unauthorized use, violation of these Terms, or other misconduct.

5. Dreamland Loyalty Program

Eligibility: Our loyalty programs and membership rewards are available to eligible users. Specific terms and conditions for these programs will be provided separately.
Benefits: Benefits and rewards under our loyalty programs are subject to change and availability. We reserve the right to modify or discontinue any loyalty program at any time.
Modifications: We reserve the right to modify or discontinue the loyalty program at any time.

6. Privacy and Data Protection

Privacy Policy: Your use of our website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
Consent: By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

7. User Conduct

Prohibited Activities: You agree not to use our website for any illegal or unauthorized purpose, including but not limited to:
- Violating any applicable laws
- Posting false or defamatory content
- Interfering with the security of our website
Termination: We may terminate your access to our website for any violation of these Terms.

8. Intellectual Property

Ownership: All content, trademarks, and intellectual property on our website are owned by or licensed to Dreamland Hotel Booking. Unauthorized use of our intellectual property is strictly prohibited.
Limited License: You are granted a limited, nonexclusive, and nontransferable license to access and use our website for personal, noncommercial purposes.

9. ThirdParty Services

Integration: Our website may integrate with thirdparty services and platforms. Your use of these thirdparty services is subject to their respective terms and privacy policies.
Liability: We are not responsible for the content, functionality, or practices of any thirdparty services. Your interactions with thirdparty services are at your own risk.

10. Limitation of Liability

Disclaimer: Our website and services are provided “as is” without any warranties, express or implied. We disclaim all warranties, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and noninfringement.
Limitation: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.

11. Indemnification

Indemnity: You agree to indemnify and hold harmless Dreamland Hotel Booking, its affiliates, and their respective directors, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or in connection with your use of our website, violation of these Terms, or infringement of any rights of another.

12. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of Ethiopia, without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved through negotiation, mediation, or arbitration as mutually agreed upon by the parties. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts in Bishoftu (Debre Zeyt).

13. Changes to These Terms

Modification: We may update these Terms from time to time. Any changes will be posted on this page, and the date of the last update will be indicated at the top.
Acceptance: Your continued use of our website after any changes to these Terms constitutes your acceptance of the revised Terms.

14. Contact Us

Phone: 0114371520/21/22/23
Email: info@ethiodreamland.com
Address: Dreamland Hotels and Resort P.L.C., Debrezeiet –Ethiopia, P.O. Box 1435

By using our website, you agree to the terms of these Terms and Conditions.