Privacy Policy

Terms and Conditions 01/01/2025

Welcome to Dreamland Hotels and Resort!

Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, make bookings, or interact with our services.

1. Information We Collect

We collect the following types of information:

  • Personal Information:
    • Booking Information: Your name, email address, phone number, postal address, payment details, booking preferences (e.g., room type, special requests), and arrival/departure dates.
    • Account Information: If you create an account, we collect your username, password, and other profile information.
    • Communication Information: Information you provide when contacting us, including chat logs and email correspondence.
    • Identity Verification: In some cases, we may require identity verification documents (e.g., passport, ID card).
    • Travel Companions: Information about individuals accompanying you on your booking.
  • Usage Data:
    • Device Information: IP address, browser type, operating system, device identifiers.
    • Usage Information: Pages visited, links clicked, search queries, time and date of visit.
    • Location Data: Approximate location based on IP address (we do not collect precise GPS data).
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior.

2. How We Use Your Information

We use your information for the following purposes:

  • Booking Management: To process and manage your bookings, provide customer support, personalize your experience, and communicate with you about your reservations.
  • Loyalty Programs: To manage our loyalty program and provide benefits to members.
  • Communication: To send you booking confirmations, updates, promotional offers, and newsletters (with your consent).
  • Improvement and Analysis: To analyze website usage, improve our services, and conduct research.
  • Security and Fraud Prevention: To protect our website and services and prevent fraudulent activities.
  • Legal and Compliance: To comply with legal obligations and enforce our terms of service.

3. Legal Basis for Processing

We process your information based on the following legal grounds:

  • Contract: To fulfill our contractual obligations when you make a booking.
  • Consent: For marketing communications and certain non-essential cookies.
  • Legitimate Interest: To improve our services, prevent fraud, and ensure the security of our website.

4. How We Protect Your Information

We implement appropriate security measures to protect your information, including:

  • Encryption: Encrypting sensitive data during transmission and storage.
  • Secure Servers: Using secure servers with firewalls and intrusion detection systems.
  • Access Controls: Limiting access to your information to authorized personnel only.
  • Regular Security Audits: Conducting regular security audits and vulnerability assessments.
  • PCI DSS Compliance: We comply with the Payment Card Industry Data Security Standard (PCI DSS) for secure processing of payment information.

5. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party service providers who assist us in providing our services (e.g., payment processors, IT support). We have contracts with these providers requiring them to protect your information.
  • Legal Authorities: When required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information.
  • Correction: You can request correction of inaccurate or incomplete information.   
     
  • Deletion: You can request deletion of your information (subject to certain limitations).
  • Data Portability: You can request a copy of your information in a portable format.
  • Objection: You can object to the processing of your information.
  • Restriction: You can request restriction of processing in certain circumstances.
  • Withdrawal of Consent: You can withdraw your consent to processing (where applicable).

To exercise your rights, please contact us at:

  • Email: info@ethiodreamland.com
  • Phone: 0114371520/21/22/23
  • Address: Dreamland Hotels and Resort P.L.C., Debrezeiet –Ethiopia, P.O. Box 1435

7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: Necessary for the website to function properly.
  • Performance Cookies: To analyze website usage and improve performance.
  • Functionality Cookies: To remember your preferences and provide personalized features.
  • Targeting/Advertising Cookies: To deliver targeted advertising.

You can manage your cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence. We will ensure that any such transfers are subject to appropriate safeguards, such as standard contractual clauses.

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

 

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Policy

 We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last update will be indicated at the top.

 We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: info@ethiodreamland.com
  • Phone: 0114371520/21/22/23
  • Address: Dreamland Hotels and Resort P.L.C., Debrezeiet –Ethiopia, P.O. Box 1435

By using our website, you agree to the terms of this Privacy Policy.